Secure Payments

The prices displayed on the website include taxes and VAT. Any applicable shipping costs or payment fees will be clearly communicated to the Customer during the order process.

The following payment methods are accepted:

VISA, Mastercard, American Express, Apple Pay, Google Pay, Klarna

Credit Cards & Digital Payment Methods

When purchasing products using a credit card, the transaction is processed through a secure server selected by Valetudo. The Customer’s credit card details or chosen digital payment method information are transmitted via a secure connection directly to the bank handling the transaction.

At no time during or after the payment process does Valetudo have access to these details. No Valetudo database stores such data, and Valetudo cannot be held responsible for any fraudulent or improper use of credit cards by third parties.

PAYMENT SECURITY

Payments are processed on a secure, encrypted page. The seller reserves the right to request additional documents from the Customer to verify credit card ownership. If the requested documents are not provided, the seller reserves the right to reject the order.

🔹 Stronger protection with PSD2 authentication

Since December 31, 2020, online payments have become even more secure for all our customers, thanks to the new European PSD2 regulation, which introduces enhanced authentication measures.

Your shopping experience will remain safe and seamless. According to this directive, you simply need to confirm your identity by entering a temporary 3D Secure code or using your fingerprint via your bank’s app.

Each bank applies different authentication methods. We recommend contacting your bank to activate this service and ensure smooth purchases. Below is a short guide on the new payment process. For further details, please contact our Customer Service.

Guide to the New Payment Process

1.Complete Your Order – After adding products to your cart, enter your shipping and billing details, then select your preferred payment method.

2. Receive a Notification from Your Bank – Once the payment is confirmed, you will receive a notification to authenticate the transaction following the new PSD2 regulation.

3. Authorize the Payment – Each bank has its own authentication method, such as a temporary code, SMS, PIN, or simply using your fingerprint via your bank’s app.

4. Order Confirmation – Once authentication is complete and payment is approved, you will receive an email confirmation of your order.

Need help? Contact our Customer Service for further assistance.